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1. Do I need a referral to see a psychologist?

  • No, you can make an appointment to see a psychologist privately if you wish. However, if you are referred by a GP, paediatrician or psychiatrist under a Mental Health Care Plan you will be eligible for medicare rebates for each session, up to 10 sessions per calendar year.

2. How does the rebate work?

  • Provided you have a MHCP in place, you will need to pay the full fee at the beginning of your consultation. We submit an electronic Medicare claim at the conclusion of your appointment, and the rebated amount is reimbursed back into your nominated bank account.

3. Can I claim through Private Health Insurance as well as claiming through Medicare?

  • Unfortunately not. As sessions to be claimed through medicare are listed under a different item number to private health claims, you are only permitted to claim one or the other for each session. We see a lot of clients who claim their initial 10 sessions with Medicare, then use private health for the remainder of their sessions within the Calendar Year.

4. How do I know if my Private Health Insurance will cover my sessions?

  • More than 40 Health funds will offer a rebate for psychology services, however it will depend on what level of cover you have. If you are unsure, please check with your Health fund to confirm.

5. How many sessions will I need?

  • This is dependent on the individual’s needs and the presenting issue. Some people require only six (or fewer) sessions while others may require a lot more than that. This matter will be discussed with your Psychologist after the first session. Our focus is less on how long the process will take but rather on ensuring that our clients effectively resolve their issues and achieve their desired outcomes.

6. What is your Cancellation policy?

  • If an appointment is cancelled at late notice, it is unlikely this gap will be filled. Late cancellations result in a loss of income for our psychologists, and also mean that other clients have lost an appointment opportunity.

  • With this in mind, Rosewood Clinic has a strict cancellation policy.  If you need to cancel or reschedule your appointment, you can always cancel or reschedule at least 48 hours prior to your scheduled booking. For Monday appointments, cancellation notices must be given before 12.00 noon Saturdays.

  • Fees for cancellation of appointments made for all services can be justified if no replacement services is billed for the lost time. The cancellation fee will be directly invoiced to the client. Medicare bulk billing clients will be charged the total Medicare covered fee.

  • Please Note: No Medicare rebate is available for cancelled sessions.

  • The cancellation fees are:

    • 0 - 48 hours notice : FULL FEE

  • If you have to cancel due to unforeseen circumstances, with valid reasons - management will reconsider if this policy applies to you. This will be done on a case by case basis.

Unit 2, 624 Ferntree Gully Rd,
Wheelers Hill, VIC 3150

Tel: (03) 9560 8880

Fax: (03) 9012 3515

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