Important information regarding the corona virus (COVID-19)

To our valued clients, family, & friends!

We appreciate that there is growing concern within the community with regards to the Coronavirus (COVID-19).  The current advice we have received from the Department of Health and Human Services is that there is no extra cause for worry.  It is the collective responsibility of everyone to ensure we are acting with a sense of urgency and responsibility to both ourselves and those around us in an effort to minimise the transmission and impact of the virus.


The current recommendation from the DHHS is that only people who had 'direct contact' with an infected person (within 1.5 meters of the person for longer than 15 minutes or in the same room for two hours) need to self-isolate and contact their GP, while everyone else is advised to just continue regular hygiene precautions.  Unless of course they present any sort of symptoms, at which time they should be tested by their GP.  As per the advice from the Department of Health, our business will continue on as normal.


Our clinic and staff have maintained an increased the level of hygiene practices to ensure the best environment for the health of all.


This includes:

  • constant disinfection of all devices after every use.

  • meticulous hand hygiene between client appointments.

  • hand sanitizer at the reception area, which we request all clients to please use.

  • regular disinfecting of common areas, including hand rails, door knobs, chairs, the front reception desk, and toilets.

  • spraying an antibacterial spray in the air in all rooms, toilets, and open areas every 2-3 hours

  • self quarantine measures for 14 days of any staff member that has returned from any of the high risk areas in the last few weeks no matter if they are symptomatic or not.  To date, we have not had to implement this policy - as none of our staff have travelled overseas in the past 3 months.

  • all staff working independently through the clinic to avoid the likelihood of any cross contamination if an issue arises.


We kindly ask anyone attending our clinic to please:

  • Wash your hands often with soap and water for 20 seconds, and use the hand sanitizer provided at reception.

  • If you feel unwell or have any symptoms including fever, cough, sore throat, runny nose, headache, shortness of breath, be in touch with your GP and please contact the clinic to reschedule your appointment for a time when you are well again.

  • Avoid hand-shaking, hugging and kissing. Big smiles are always recommended.

  • If you are returning from a high risk area overseas, please avoid making an appointment until after the 14 day quarantine period.


While concern, worry and fear of the unknown are normal and expected reactions to the current situation, we encourage you not to panic and to go about your day to day business as usual, doing your best to look after yourself and others.


Should there be any further update on this matter, we will inform you accordingly.


We hope for the continued safety of all.


For further information please visit 

Did you know that we can provide counselling services via telehealth (video & telephone counselling)?

  • Telehealth entitles eligible people to the same Medicare rebate as face-to-face therapy, with the same counsellors but as the sessions are less expensive for us to run, we pass that saving on to you.

  • As there is no need to travel, you can access therapy in the comfort of your home or work, or another place that is quiet and confidential.

  • It eliminates the problem of attending your appointments if you have mobility problems, anxiety issues that makes it difficult to leave home, or are geographically remote.

  • You will save hours of your time and $ not needing to physically travel.

Rosewood Clinic
Unit 2, 624 Ferntree Gully Rd, Wheelers Hill, VIC 3150
(03) 9560 8880
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